OFFERINGS
Make patient communication effortless from first touch to follow-up. Moonbow AI gives you a flexible set of plug-and-play modules—reminders, digital intake, AI chat & triage, billing follow-ups, surveys/reviews, and recall campaigns—that work together to reduce no-shows, speed up check-ins, and boost satisfaction. Choose only what you need today and add more as you grow; we integrate with your existing systems and get you live in days, not months. Built for real front-desk workflows and HIPAA-aligned operations, so your team spends less time chasing details and more time caring for patients.
SCHEDULING ASSISTANT
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Smart scheduling integrated with your existing website and internal systems
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Real-time customer communication
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Automatic complex appointment setting
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Appointment Reminders (SMS/Email): Reduce no-shows with smart timing and two-way confirmations.
PATIENT INTAKE & E-FORMS
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Mobile-friendly, multilingual forms with e-signature and consent capture
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Photo upload for insurance card/ID; auto-validate required fields
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Direct write-back or export to your PMS/EHR; map to custom fields
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Reduce front-desk bottlenecks with pre-visit completion reminders
AI CHAT & TRIAGE
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Instant answers to FAQs (hours, insurance, pricing ranges, directions)
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Smart routing: escalate complex questions to staff with context summary
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After-hours auto-reply and call-deflection to booking/intake links
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Admin controls for approved answers and compliance-safe guardrails
BILLING FOLLOW-UPS
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Gentle cadence nudges by aging bucket (e.g., 15/30/45+ days)
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1-click payment links; support for payment plans and partials
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“Promise to pay” tracking and reminders; staff alerts for disputes
POST-VISIT SURVEYS & REVIEW REQUESTS
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Time-boxed surveys (e.g., 2 hours post-visit) with NPS/CES options
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Service-recovery routing: low scores create an internal follow-up task
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Auto-invite promoters to leave reviews on Google/Healthgrades/Facebook
RECALL & PREVENTATIVE CARE CAMPAIGNS
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Segment by due date, treatment plan, or care gaps (e.g., 6-month hygiene)
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Multi-touch outreach (SMS/email) with self-booking links
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Smart spacing and channel fallback to avoid over-messaging
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Track recall rate, reactivation, and booked-from-campaign metrics